We are seeking an accomplished Global Customer Director to lead and develop a major international retail partnership across multiple markets and geographies. This newly created leadership role combines strategic customer leadership, international business development, cross-functional collaboration, and team leadership within a complex global environment.

Key Responsibilities

• Define and execute a global customer strategy, ensuring alignment between international objectives and local market execution.

• Serve as the senior strategic point of contact, building trusted relationships with executive stakeholders across multiple countries and functions.

• Drive growth opportunities across markets, categories, and business areas while identifying new avenues for expansion.

• Lead collaboration across customer-facing, supply chain, operations, planning, quality, and finance teams to deliver strategic objectives.

• Develop and lead an international team, fostering a culture of accountability, alignment, and high performance.

• Balance long-term strategic thinking with hands-on execution and operational excellence.

Experience & Qualifications

• 15+ years of leadership experience in customer management, retail, FMCG, fresh produce or related international business environments.

• Significant experience managing complex multinational customer relationships and buying organisations.

• Extensive operational experience within complex international supply chains, with a proven track record of translating customer requirements into execution across sourcing, logistics, planning, quality, and commercial functions.

• Strong exposure to the discount retail channel and a solid understanding of international retail dynamics.

• Proven experience leading international and cross-functional teams in matrix environments.

• Strong commercial judgement, strategic thinking, and the ability to translate customer strategy into operational execution.

• Excellent stakeholder management, communication, and influencing skills across cultures and markets.

• German and English language proficiency required.

Leadership Profile

The successful candidate will be a pragmatic and hands-on leader who can operate comfortably at both strategic and operational levels. They will combine international leadership capability, customer-centric thinking, business development expertise, and a proven ability to build sustainable long-term partnerships.